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Diagnostic Reporter Stops Working

(UNIX OS) There are three conditions under which Diagnostic Reporter stops working and does not report its condition. The workaround is to stop and restart Diagnostic Reporter.

  • If the Sun StorEdge Configuration Service Agent fails or is stopped and restarted, Sun StorEdge Diagnostic Reporter stops working.

  • If the Sun StorEdge Diagnostic Reporter Config Tool is running and the Sun StorEdge Diagnostic Reporter daemon is stopped and restarted, a condition may occur whereby the Sun StorEdge Diagnostic Reporter Config Tool can no longer communicate with the daemon.

  • If the Sun StorEdge Configuration Service Agent fails or is stopped, the Sun StorEdge Diagnostic Repoter daemon does not detect it, stops sending email messages, and continues to show that Sun StorEdge Diagnostic Reporter is still connected by displaying a green status.

Stopping and Restarting Sun StorEdge Diagnostic Reporter

For the Solaris and Linux OS, type:

# /etc/init.d/ssdgrptd stop

# /etc/init.d ssdgrptd start

For the HP-UX OS, type:

# /sbin/init.d/ssdgrptd stop

# /sbin/init.d ssdgrptd start

For the Windows 2000 and Windows 2003 OS:

  1. To start the agent on a Windows 2000 OS, choose Start > Programs > Administrative Tools > Computer Management.

    To start the agent on a Windows 2003 OS, choose Start > Administrative Tools > Computer Management.

    Alternatively, you can right-click My Computer and select Manage.

  2. Click Services & Applications.

  3. Select the Sun StorEdge Diagnostic Reporter Server, and right-click the service you want to stop or start.

For the IBM AIX OS, type:

# /usr/sbin/ssdgrptd stop

# /usr/sbin/ssdgrptd start

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