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Traps Are Not Received From a Server

The following steps describe how to troubleshoot why a trap from a Sun StorEdge Configuration Service server might not be received on an SNMP management workstation, such as HP OpenView.

  1. Make sure that the SNMP service has been started on the server.

    Verify that sstrapd is running by running the following command:

    ps -e | grep ss

    The output should include the name sstrapd; if it does not, refer to instructions on stopping and starting the service in the Sun StorEdge 3000 Family Configuration Service User's Guide for details on enabling a daemon.

  2. Check that the proper target address of the enterprise management console and the community string is set up on the server properly.
  3. Make sure that the Sun StorEdge Configuration Service MIB is compiled under the SNMP management console.
  4. On a Solaris, Linux, and HP-UX OS, the RST_OID.MIB file is located in /opt/SUNWsscs/ssagent. On IBM AIX OEs, this file is located in /usr/SUNWsscs/ssagent. On Microsoft Windows, this file is located in \Program Files\Sun\ssagent. Refer to your SNMP management console documentation (such as HP OpenView) for information on how to compile the MIB.

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